> Chi è MSXI? 

MSX International Group è il principale fornitore globale di soluzioni di business in outsourcing per l’industria automobilistica. La profonda esperienza nel settore di MSXI unita all’analisi avanzata dei dati e soluzioni software personalizzate migliorano le prestazioni delle reti di concessionarie automobilistiche aumentando le entrate, riducendo i costi e aumentando la soddisfazione dei clienti. Con oltre 6.000 dipendenti con sede in oltre 80 paesi in tutto il mondo, i nostri gruppi di lavoro offrono competenze leader del settore sviluppando soluzioni nei seguenti settori di business:  

  • Garanzia &Support Tecnico  
  • Processi Parts &Service  
  • Customer Engagement  
  • Processi vendita, gestione flotte e soluzioni di mobilità  

Operiamo nel settore automobilistico dal 1931, collaborando con quasi tutte le case automobilistiche presenti sul mercato.

> L’azienda in breve

  • Guidare il successo dei clienti attraverso soluzioni innovative.
  • Essere il partner di scelta per i nostri clienti e stakeholder a livello globale.

> Perchè lavorare in MSX

Employer Brand in MSX International è la responsabilità aziendale; la passione per il settore automotive, il talento, arricchimento del lavoro e il lavoro di squadra.
MSX International è un’azienda che garantisce pari opportunità e si impegna positivamente a costruire una forza lavoro realmente diversificata. 

> Opportunità per i candidati

  • Stage extracurricolare;
  • Apprendistato;
  • Contratto a tempo determinato;
  • Formazione erogata da MSX Academy;
  • Assicurazione sanitaria;
  • Assicurazione contro gli infortuni professionali e extraprofessionali;
  • Ticket restaurant presso le strutture convenzionate;
  • Iniziative di Welfare.

> Posizioni aperte

 

Automotive Technical Support

Who we are looking for:
According to our ongoing & Talents Acquisition Program" we continuously recruit young and bright Graduates in Engineering to be assigned to the Technical Support department. We are strongly committed to talent management and development and look with interest at young degree students willing to start a challenging career path that, initiating with entry level jobs, can foster professional growth within our consultancy activities and services applied to the vehicle.

Duties and Responsibilities:
Support the network of dealers and authorized workshops of our customers to solve complex diagnostic and technical problems according to automotive house procedures and sustain the technical representatives of the network in order to immediately resolve setbacks.

Requirements:
Engineering Master’s degree at least 100/110 graduation grade (Mechanics, Electronics, Automotive, etc.);
Teamworking;
Initiative and independence;
Excellent verbal and written communication skills;
Interpersonal skills;
Results orientation;
Flexibility;
High level of computer literacy, especially MS Office;
Languages skills: Italian, English (B2)

Working pattern:
Rome

What we offer:
We offer a great opportunity to grow professionally, learn and gain experience within an international environment. Reimbursement of expenses is paid monthly.  MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce.

Warranty Assessor

Purpose of the position
The Warranty Auditor has to provide tighter warranty claim controls with a comprehensive on-site review of dealer workshops and administrative processes to identify and remedy inefficiencies of warranty processes. 

Duties and Responsibilities

  • Assist in the selection of dealers to participate in the program through an analysis of dealer historical warranty cost performance; 
  • Carry out dealer warranty audits in line with Audit policy and procedures and ensure the personal audit plan is executed; 
  • Provide an audit report with all information and data requested to be transmitted to Project Manager on a regular base; 
  • Proposes improvements to the process / procedure to make it more effective; 
  • Record and Collect all technical and financial data to elaborate the requested metrics; 
  • Assists Project Manager and the Customer in evaluating workshop/warranty process effectiveness (corrective actions, retention/non retention, etc); 
  • Release the audit report including deficiencies found and the suggestions/action plan to improve the weakness items pointed out in the visit; 
  • Manual review of pre-selected paid claims and associated dealer documentation to validate that correct administrative procedures have been followed and that the selected claims were appropriate in all respects; 
  • Review of all dealer service department processes, technician, service advisor and warranty administrator training; 
  • Advise dealer on best practices with respect to warranty processes and compliance with the PSA Warranty manual; 
  • Assist Implementation of new / revised processes as may be required at dealerships; 
  • Prepare detailed review reports identifying potential audit risk, inappropriate and/or inaccurate claims, areas of process inefficiencies training requirements; 
  • Prepare specific action plans;
  • Present to the dealer senior management including Dealer Principals and negotiate charge back at closing meeting while still on site; 
  • Reviews will be conducted at dealer premises and will take on average one weeks to complete; 
  • Identify potential audit risk, inappropriate and/or inaccurate claims and areas of process inefficiencies training requirements; 
  • Evaluate and assess  warranty claims, checking their correct allocations into the appropriate channels and using own technical experience and initiative to assess the appropriate warranty response that will be tracked into a specific database; 
  • Be the interface with the national sales company warranty department. 

Requirements

  • Engineering Master Degree (Mechanics, Electronics, Automotive, etc); 
  • At least 1 year experience in Warranty / Technical support; 
  • Automotive business knowledge, OEM dealers & sub dealers workshop network; 
  • Knowledge of Dealer/Workshops processes; 
  • High level of computer literacy: Windows, Office package (Word, Excel, PowerPoint, Access, Outlook); 
  • Knowledge of automotive technology; 
  • Good listening skills; 
  • Excellent interpersonal and communication skills; 
  • Ability to handle multiple tasks; 
  • Initiative and independence; 
  • Team player; 
  • Excellent result orientation; 
  • Knowledge of fluent English, written and spoken.

Working pattern
Field throughout Italy 

What we offer
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

Global Technology System Junior Technical Support

Who we are looking for:
The main purpose of the IT Support technician is to manage the local IT assets and requests in the MSX Italy market. It’s expected that, whilst providing concise and target / outcome, the individual will have a hands-on approach and will be a team player in the local and global Team.
Work with existing project managers and tasks passed down by the local market & Global Technology Services (GTS) leadership and ensure that they are complete in a timely and professional manner. Participating to team duties and ensuring that adherence to policies, processes and procedures around IT are upheld and maintained by the team and local market.

Duties and Responsibilities:
First level help desk in a Windows domain environment;
Support users with MS Office and applications;
SIM and mobile device management;
Asset management;
Willing to get hands dirty and ensure continuity of operations for both internal and external customers.

People:
• Collaborate and cooperate (team working and team building)
• Training for new consultants (training on the job)
• Inform the Project Coordinator about critical situations

Asset & tools:
• Take care of all assets (use them in line with company policies)

Process:
• Correct and professional implementation of the project
• Propose process improvements (new implementation tools and activities, training material, etc.)

Customer:
• Provide an excellent level of work
• Cooperate with the customer departments

Authorities:
• Propose improvements to processes/procedures to make them more effective. Manage the
management times of practices and daily work independently.

Requirements:
The ideal candidate has:

  • Passion of working within the IT industry;
  • Basic knowledge of using Windows Operating Systems;
  • knowledge Office/Office 365 (Excel and Access).
  • Wiliness to worked in a helpdesk or support desk environment where a ticket system was used and managed with KPI’s tracking performance and reporting to metric’s
  • Basic knowledge in laptop hardware technology
  • Ability to work towards deadlines and deliver as part of a team
  • Ability to take ownership of tasks and project milestones whilst reporting up and down a structure.
  • Wiliness to solve hardware and software problems, assembly, installation and PC configuration.
  • Interpersonal skills;
  • Aptitude for problem solving;
  • Good organizational skills;
  • Result orientation;
  • Flexibility;
    Proactivity;
  • Good communication skills;
  • Degree (technical or economic disciplines).

Working pattern:
Rome

What we offer:
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

Commercial Backoffice Support Advisor - Digital Channel

Who we are looking for:
The Commercial Backoffice Support Advisor has to manage the incoming B2C orders, coming from the web; has to verify the coherency of the customer information and details within the system to prepare everything for the new agreement. Furthermore, the Advisor has to guarantee a high level of service, continuously improving it, to the sales department and to the customers who have requested a long-term rental on the website. Moreover, the Advisor will also verify customer qualification and information in order to finalize the contract by getting in touch with internal departments, providing feedback to the National Sales Company. 

Duties and Responsibilities

  • Management of incoming orders of new customers; 
  • Manage and control customer information within the appropriate tool; 
  • Ensure the preparation of agreement for a new vehicle by following guidelines; 
  • Verify if the customer is already registered on the systems; 
  • Verifiy the approval of customer’s credit and any guarantees associated with the customer profile; 
  • Verify the correct filling out of documents (customer data) and the presence of signatures; 
  • Register the complete information of the contracts and for l’art.94 into the system 
  • Verify the information for bank transfer; 
  • Verify the status of the commercial order and follow up on the required actions; 
  • Salva i documenti in un repository di rete; 
  • Save document to an online repository. 

People: 
Collaborate and cooperate (team working and team building); 
Training for new consultants (training on the job); 
Inform the Project Coordinator about critical situations. 

Asset & tools: 
• Take care of all assets (use them in line with company policies). 

Process: 
• Correct and professional implementation of the project 
• Propose process improvements (new implementation tools and activities, training material, etc.) 

Customer: 
• Provide an excellent level of work 
• Cooperate with the customer departments 

Authorities: 
• Propose improvements to processes/procedures to make them more effective. Manage the
management times of practices and daily work independently. 

Requirements

  • Economics bachelor’s degree; 
  • Good organizational skills;
  • Results Orientation; 
  • Flexibility; 
  • Proactivity; 
  • Good communication skills; 
  • Good ability to use Excel applications; 
  • Fluent knowledge in English and in Italian.  

Working pattern
Rome 

What we offer:
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

Technical Helpdesk Specialist

Who we are looking for
The Technical Helpdesk Specialist we are looking for will provide diagnostic assistance, technical information and recommendations, mainly via ticketing system but also by phone, to Authorized Repairers and independent workshop to support them in fixing concerns affecting the National Sales Company’s vehicles. Moreover, they will support Authorized Repairers in raising Customer Satisfaction by increasing Fix Right First Time through the provision of prompt technical assistance, complete and accurate resolution information. Furthermore, they are required to record details electronically about all contacts they receive in order to improve the National Sales Company’s product (design, development and manufacturing) and Authorized Repairers Technical Support processes by sending feedback to National Sales Company’s Customer Service Division.  

Duties and Responsibilities

  • Accept and deal with enquiries from Customer Dealers and independent workshop by applying the procedures detailed in the operating manuals and all subsequent updates and additions; 
  • Analyze technical concern and provide recommendations, advises, purposes; 
  • Give explanations about technical bulletin, campaign and diagnostic procedures;  
  • Electronically record the details of all managed enquiries following the instructions and guidelines detailed in the operating manuals; 
  • Report to the Project Leader any issue not directly reported in the operating manuals, any issue preventing the proper performance of the tasks assigned, any deviation from operating procedures that may be necessary and suggest any possible improvement of the project; 
  • Liaise with Project Leader and Project Management on Vehicle Case Histories, trends and analysis when requested; 
  • Manage any other assignment related to the activity of Technical Helpdesk (such as, for example: outbound call to dealers, equipment, data analysis, reporting, drafting and revision of manuals, literature, etc.) as determined by the Project Leader and Project Management; 
  • Accept on site activities/duties and participate in training and product information exchange with appropriate data sources including overnight stays away from home as required; 

Requirements

  • Mechanic technician diploma; 
  • Expertise in the maintenance/servicing and technical diagnosis of vehicles fitted with an internal combustion/hybrid engine (automotive, motorcycling, agricultural or larger commercial vehicle environment); 
  • At least 5 years’ proven experience working in a Technical Helpdesk or proven experience working in a mechanical workshop; 
  • Good knowledge of vehicle developments, especially new engine types and electronics; 
  • Team player; 
  • Initiative and independence; 
  • Attitude to improve own quality standards; 
  • Excellent verbal and written communication skills;  
  • Interpersonal skills; 
  • Ability to handle multiple tasks;  
  • Excellent result orientation and problem-solving skills; 
  • Driving license and ability to drive manual and automatic transmission vehicles; 
  • High level of computer literacy: Windows, Office package (Word, Excel, PowerPoint, Access, Outlook);  
  • Languages skills: Italian, knowledge of technical English;
  • Bachelor’s degree is a plus.

Working pattern
Rome 

What we offer
We offer professional growth first. The compensation package will be discussed during the interview
and related to the actual experience and skills gained.

New Graduates in Engineering

Who we are looking for:
According to our ongoing "Talents Acquisition Program" we continuously recruit young and bright Graduates in Engineering to be assigned to the Technical Support, Technical Training and Warranty departments. We are strongly committed to talent management and development and look with interest at young degree students willing to start a challenging career path that, initiating with entry level jobs, can foster professional growth within our consultancy activities and services applied to the vehicle.

Duties and Responsibilities:

  • Support the network of dealers and authorized workshops of our customers to solve complex diagnostic and technical problems according to automotive house procedures and sustain the technical representatives of the network in order to immediately resolve setbacks;
  • Verify from a technical and administrative point of view the correspondence of warranty claims refunds submitted by the dealers according to automotive house procedures;
  • Manage technical training within the Technical Training Center taking care of the preparation and management of training courses according to automotive house guidelines.

Requirements:
Engineering bachelor’s degree (Mechanics, Electronics, Automotive, etc.);

  • Teamworking;
  • Initiative and independence;
  • Excellent verbal and written communication skills;
  • Interpersonal skills;
  • Results orientation;
  • Flexibility;
  • High level of computer literacy, especially MS Office;
  • Languages skills: Italian, English;
  • Previous experience in the Warranty and/or Technical Training departments and/or in car or agriculture dealerships.

Working pattern:
Rome; Milan.

What we offer:
We offer professional growth first. The compensation package will be discussed during the interview
and related to the actual experience and skills gained.

New Graduates in Economics

Who we are looking for:
According to our ongoing & Talents Acquisition Program" we continuously recruit young and bright Graduates in Economics to be assigned to the Operational Marketing/Customer Care departments. We are strongly committed to talent management and development and look with interest at young degree students willing to start a challenging career path that, initiating with entry level jobs, can foster professional growth within our consultancy activities and services applied to the vehicle.

Duties and Responsibilities:

  • Retaining and supporting the final customer;
  • Interfacing with the automotive house and dealers, guaranteeing constant and accurate updating;
  • Ongoing monitoring of assigned objectives;
  • Taking required corrective and improvement actions agreed with the supervisor. 

Requirements:

  • Economics bachelor’s degree;
  • Interpersonal skills;
  • Initiative and independence;
  • Results orientation;
  • Flexibility;
  • Teamworking;
  • High level of computer literacy, especially MS Office;
  • Language skills: Italian; English;
  • For specific activities  knowledge of Spanish and/or French language could be required;
  • Previous experience in the marketing, business and/or customer care departments of multinational corporations.

Working pattern:
Rome; Milan

What we offer:
We offer professional growth first. The compensation package will be discussed during the interview
and related to the actual experience and skills gained.

Legal Advisor

Who we are looking for:
The Customer Relation Center Legal Specialist handles end-to-end customer inquiries and communications that have a legal and contractual impact, with the goal of reducing litigation and risk exposure. Also provides support to dealers involved in legal disputes from customers.

Duties and Responsibilities:

  • Maintain a constantly updated archive of disputes with clients of the National Sales Company, interfacing with the Team Leader and legal firms in order to limit the risk exposure of the commissioner;
  • Apply the operating procedures agreed with the final customer in accordance with project standards and company policies, following the directives given by the Team Leader;
  • Agree with the Team Leader on any implemented deviations from Operating Procedures and/or issues not directly included;
  • Submit any improvements to project procedures;
  • In accordance with the escalation process, project and company standard inform the Team
  • Leader about critical customer cases, critical situations that do not allow to perform work. 

Requirements:

  • Bachelor’s degree or equivalent, Law degree will be considered preferred;
  • At least 2 years’ experience as a call center advisor and litigation management;
  • Knowledge of Automotive Sector and Consumer Code;
  • Knowledge of management systems and major applications in use at Customer Relationship Center (Siebel/Atlas, etc.);
  • Excellent interpersonal and communication skills;
  • Problem solving skills;
  • Result orientation;
  • High level of computer literacy, especially MS Office;
  • Language skills: Italian; English.

Working pattern:
Rome

What we offer:
We offer professional growth first. The compensation package will be discussed during the interview
and related to the actual experience and skills gained.

Homologation Specialist

Who we are looking for: 
The Helpdesk Homologation Specialist works to increase the customer satisfaction managing all the requests related to homologation support service; 
They will submit to the Ministry of Transport the homologation certificates of the vehicles, to allow their registration on the national territory; 
In addition, they will provide technical and customer management support to National Sales Company internal departments, as well as support to the primary and secondary network for the national territory  to release the authorization for setting ups, tires, declarations and technical certificates; 
They will have to interface with suppliers and vehicle fitters, as well as with the European department when necessary for any homologation issues and with the Ministry of Infrastructures and Transport Motorization. 

Duties and Responsibilities

  • Applying the procedures required by Homologation policies in line with EU and Italian directives on homologation and transport; 
  • Managing requests from the primary and secondary network, to the Sales and Service departments of the National Sales Company; 
  • Managing and supporting requests in a timely manner; 
  • Ensuring an excellent level of communication and complete information; 
  • Updating and creating documentation based on the requests, such as technical reports and clearances; 
  • Cooperation with the colleagues in the team and collaboration to resolve problems;
  • Escalating the critical  issues to the specific department; 
  • Contributing to continuous improvement of quality standards procedures. 

Requirements

  • Degree in Mechanical or Aeronautical Engineering; 
  • Knowledge of the automotive world, both from a technical and legislative perspective; 
  • Knowledge of automotive service processes; 
  • Excellent knowledge of English; 
  • Excellent knowledge of computer systems (Windows Office: Outlook, Word, Excel, Power Point, Access). 
  • Analytical Skills; 
  • Proactivity and problem solving skills; 
  • Ability to work independently;
  • Previous experience in a technical environment should be appreciated.

Working pattern
Rome 

What we offer
We offer professional growth first. The compensation package will be discussed during the interview
and related to the actual experience and skills gained.

Automotive Technical Helpdesk Support

Who we are looking for:
The main purpose of the position is to support the Network of Dealers and Authorized Workshops to solve complex problems of diagnostic and technical origin following the procedural indications of the National Sales Company and to support the technical referents of the repair network to solve the inconvenience at the first attempt.

Duties and responsibilities:

  • Use your technical experience and initiative to evaluate the appropriate response to the requested intervention that will be monitored in a specific database;
  • Manage all requests for technical support coming from the network, ensuring that the repairs carried out comply with the defects reported by the  customer and are carried out in accordance with the technical standards of the brand, spare parts, prices, repair times and the technical procedures provided;
  • Provide diagnostic assistance, technical information and support for the repair of complex
    cases, mainly through the manufacturer's specific tool, but also by telephone, supporting
    dealers and authorized repairers in the correct repair of vehicles at the first attempt;
  • Provide timely technical assistance and complete and accurate information for the resolution of problems;
  • Report electronically  the details of all the requests managed, following the instructions and guidelines in the technical literature made available by the National Sales Company;
  • Support the Technical Department of the National Sales Company in processing cases of recall campaigns;
  • Analyse the most frequent and expensive repairs to support the National Sales Company in identifying alternative technical solutions for the correct resolution of the problem;
  • Attend the technical courses delivered for the launch of new products on the Italian market and then supports the Network in case of inconveniences.

Requirements:

  • Master’s degree in Mechanical Engineering;
  • Good knowledge of Windows operating system and Outlook application;
  • Good knowledge of automotive technology;
  • Analytical skills / Problem solving / orientation process;
  • Ability to work in a team;
  • Ability to work in stressful conditions;
  • Fluent in English;
  • Previous experience in a technical assistance center is a plus.

Working pattern:
Milan

What we offer:
We offer employment contract and professional growth. The compensation package will be discussed
during the interview and related to the actual experience and skills.

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