Chi siamo
TUI Musement is a leading Tours & Activities business that combines a scalable digital platform with local service delivery in more than 100 countries worldwide. Available in all major holiday and city destinations to travellers around the world, including the 27 million annual TUI customers, there are currently more than 215,000 experiences, including excursions, activities, ticket, transfers and multi- Day Tours. These are distributed through the Musement and TUI websites and apps, and B2B partners, including the world’s leading OTAs, tour operators, cruise lines and travel companies. TUI Musement is one ofthe major growth areas of TUI Group.
L’azienda in breve
- We are a global company with teams of people from all over the world.
- Our offices are in Europe and the rest of the world.
- In particular, in Italy, we have reached over 400 employees hired, distributed in different parts of Italy and not only in the HQ of Musement in Milan.
At TUI, we know people are as diverse as the destinations we send our customers to. Just as travel is aboutexploration, we are on a journey to make our work culture always more inclusive.
Opportunità per i candidati
We accept requests for curricular and/or extracurricular internships but usually hire directly with a contract. It could be a fixed term that is then converted indefinitely or directly indefinitely.
- Company Paid permission days as Birthday Day and Makers of Happy Day
- Smart Working Policy
- Tickets restaurant euro 8,00 each and with reference to the days of work carried out in smart-working mode, theEmployee will be entitled to the Ticket restaurant.
- Leadership training programs
- Company bonus scheme based on the covered role
- Promotions and discounts of our products
- Tech Friday
- At the HQ office in Milan, water, coffee, and snacks are always available for free.
Diversity & Inclusion
TUI can establish itself as Diversity Frontrunner with its diverse workforce in 135 countries. As a travel group, the company already stands for internationality and diversity.
The aim of Diversity & Inclusion Policies should be to open up the corporate culture in such a way that every employee can optimally develop their talents and bring their individual, diverse impulses into the work.
Subgoals are:
- Place TUI as an attractive, modern, cosmopolitan, LGBTQI + -friendly, family-friendly employer (especially with regard to international IT talents)
- Proactively meet all legal and reporting standards, avoiding image-damaging scandals (e.g., gender pay gap in UK)
- Encourage diverse teams and diversity in leadership positions to create creative ideas for diverse customergroups and fast-changing markets.
Our diversity activities are driven by a Diversity Action Group with representatives from across the business and our Global Lead Diversity & Inclusion and the board takes responsibility for diversity initiatives and has integrated them intheir KPIs.
In the different regions, we offer various trainings and guidance regarding diversity, e.g. on unconscious bias or sexual harassment. We have regional community networks that we strive to connect at global level.
Mentoring and reverse mentoring programs are offered across the business. We create a family friendly environment where employees can combine work with care obligations for children or elderly relatives. With our “newWork@TUI“ strategy, we offer various flexible work arrangements and forms of child care support. We have a special needs’ travel service that caters for travelers withdisabilities and employs colleagues who understand these requirements personally.
With our Group-wide „Spotlight“ initiative we have taken our commitment to foster women in leadership to the next level, e.g. by requiring at least one woman to be put on every shortlist. In recruiting, we are piloting unbiased job advertsand anonymized applications.
Finally, with our WeCare Programme & Wellbeing Hub, we present 16 WeCare ambassadors + resources, initiatives and events about wellbeing & mental health.
Posizioni aperte
Receptionist - Categorie Protette Art. 1 Legge 68/99
Joining the TUI Musement (TUIMM) Facility and Reception Team as a Receptionist, you will be the first point of contact for the Head Office of TUIMM in Milan, Italy and you will provide administrative support across the organisation with professionalism and putting a smiling face always when dealing with clients, visitors and colleagues.
ABOUT THE JOB
- Handle the flow of people through the business: welcoming and greeting visitors, directing and announcing them appropriately
- Answer and forward any incoming calls while providing information when needed by referring queries to the correct person or department
- Maintain communication system by following internal standards and procedures
- Maintaining company internal directories
- Receive and sort daily mail and deliveries via the internal application
- Maintain security by following procedures and controlling access
- Perform other administration duties assigned by the manager; this could include communication distribution or assisting other departments that need help
- Be proactive in providing ideas on improving the reception processes
ABOUT YOU
- Proven relevant experience is mandatory
- MS Office computer skills
- Customer-oriented personality
- Excellent communication skills, both verbal and written, in English and Italian. Any additional language is advantageous
- Ability to be flexible and multi-task, doing several things all at the same time if needed
- Ability to be calm, courteous, and professional regardless of guest/visitors’ behavior
- Ability to be resourceful and proactive in dealing with issues that may arise
- A culturally intelligent individual who enjoys working in an international environment
ABOUT OUR OFFER
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning – access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIJobs #TUIMusement
Offer Set-Up Executive | Categorie Protette
Join our TUI Musement Offer Set-up Team as Offer Set-Up Executive and play a key role in the uploading and maintenance of TUI MM offer to be sold on all channels.
ABOUT THE JOB
- Uploads, curates and updates content, dates, prices, tags, images and availabilities according to specific guidelines, in order to put TUI MM offer online. Have previous experience in administration, supplier and/or customer management
- Maintains the offer once it is live and ensures the information is accurate and up to date and that the offer is available in all channels and monitors the same to best suit the business strategy
- Liaises and collaborates with other areas of Offer Content Management team in order to report issues of the systems, lacks in flows and processes, suppliers’ complaints and needs. The ability to use MS Office tools such as Excel, Teams & Outlook
- Works on strict deadlines, following a specific pipeline and keeping flexibility in case of priorities’ change and urgencies. The ability to use MS Office tools such as Excel, Teams & Outlook
- Is involved also in one-off projects
- Receives and analyzes data to be setup, on a regional or global level, in system for all verticals: EATs, accommodation, transfers, shorex, multiday tours, and any others that can be add to the portfolio.
- Is responsible for all operational setup for all verticals
- Work on supporting externa suppliers in the loading and updating process both in the BP and via API
ABOUT YOU
- Ideally previous experience in digital content/eCommerce set up and/or content management
- Excellent knowledge of internal Backoffice and Business platform (CMS and supplier extranets) and demonstrated practical experience in website content management and creation
- Proficiency in the use of Microsoft Office 365 and Atlassian suite
- Native/bilingual level or high proficiency of verbal and written English: additional languages advantageous
- Tech-savvy and fast learning with a problem-solving mindset
- Ability to coordinate a number of priorities and tight deadlines
- Excellent written and verbal communication skills, strong commercial awareness with a view to supporting 3rd party partners
- Ability to work responsibly and appropriately with highly confidential information
- Works independently and has strong attention to detail
- Proactivity to propose new flows and processes
ABOUT OUR OFFER
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning – access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIJobs #TUIMusement
Software Quality Assurance Specialist (Product Team)
We are looking for an enthusiastic, driven, resourceful Software Quality Assurance Specialist to join our growing Quality Assurance team.
ABOUT THE JOB
- Oversee all testing and quality standards, perform quality assurance activities on multiple application releases, monitor and document testing activities.
- Be responsible for User Acceptance testing during the Product life-cycle, working together with cross-functional product teams, from design till delivery.
- Create and Maintain all quality assurance policies as agreed with Product, Tech and DevOps teams.
- Together with QA Team and Technical Support Engineers must ensure all defects/bug/incident have the proper information to be prioritized in the backlog.
ABOUT YOU
- Proficiency on debugging and troubleshooting.
- Able to autonomously code automated End to End test.
- Actively contributes to write Test cases, Test scenarios and End to End tests.
- Triaging skills to keep the backlog refined Understand User Stories and Agile development, be an active part in team ceremonies (daily, planning, retrospective).
- Some experience of frontend testing and debugging tools and API client tools (Postman, cURL, Selenium, Test Café, or any type of automation testing tools based on Javascript or REST Api Testing).
- Ideally have experience of Docker and containerization, JavaScript, shell, git, familiarity with Continuous Integration systems (eg. Gitlab, Github, Jenkins).
- Experience of Master Observability and Monitoring tools (eg. New Relic, Datadog).
Please note that this role is based remotely under any of the specified countries. We will also take into consideration other locations in EMEA where we are eligible to hire. Time zone difference should be no more than +/- 2hrs GMT.
ABOUT OUR OFFER
- Being a valuable team member of TUI, the No.1 global and socially aware travel company.
- Competitive salary and benefits.
- TUI Musement operate in over 115 destinations offering more career opportunities than any other travel company.
- Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes.
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in port worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com
#TUIjobs #TUIMusement #LI-AR1 #LI-Remote
Senior Software Quality Assurance Specialist
Join our QA Team at TUI Musement as a Senior Quality Assurance Engineer. We are looking for an enthusiastic, driven and resourceful team member who wishes to give our customers the most positive experience.
ABOUT THE JOB
- Support product teams by implementing automated tests that verify E2E, UI, API, and data layers as part of a continuous delivery process.
- Participate in architectural discussions about automated test suites.
- Ensure automated tests internal standards are met by carrying out code reviews.
- Review and provide constructive feedback on peer test plans.
- Advocate for building and adopting tools that can enhance product development organization velocity.
- Promote the importance of quality adoption across all product areas within the organization.
ABOUT YOU
- Strong experience as software quality assurance engineer implementing automated tests.
- Strong knowledge of software QA methodologies, tools and processes.
- Demonstrable experience of at least one modern test automation framework (i.e. TestCafe,Protractor, Cypress.io, Selenium or any other automated testing tool based on JavaScript).
- Experience working in an Agile/Scrum development framework.
- Strong teamwork and communication skills, both spoken and written.
- Ideally strong experience with modern JavaScript.
- Potentially good experience with REST API testing with Postman.
- Solid knowledge of SQL and scripting.
- Strong experience with open-source automation tools focusing on BDD frameworks.
- Familiarity with docker containers, continuous integration systems (i.e., Gitlab, Github, Jenkins), and AWS.
- A DevOps mindset and knowledge of shell scripting would definitively be a plus but not mandatory.
WHAT WE OFFER
- Being a valuable team member of TUI, the No.1 global and socially aware travel company.
- Competitive salary and benefits.
- TUI Musement operate in over 115 destinations offering more career opportunities than any other travel company.
- Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes.
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in port worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com
#TUIjobs #TUIMusement #LI-AR1 #LI-Remote
Supply Management Executive | Italy
As a Supply Management Executive at TUI Musement you will own assigned operators and/or destinations within a specific country area in order to support commercial relation with suppliers and contract all needed components across different segments (excursions, tickets, multi-day tours, shorex, transfers, etc.) and areas. In this perspective, your main objective will be to build up local offer based on different requirements and driving higher margins to support TUI Musement bottom line results. Besides margins growth, key performance metrics include the achievement of product targets at destination level including quality of the same. You will be working in a dedicated and autonomous team of experts managing end-to-end objectives as set up by TUI Musement strategy from a sourcing standpoint. Key for this role will be your capability of creating and supporting commercial relationships with local operators and venues, including attractions museums public venues.
ABOUT THE JOB
- Support commercial growth by building strong relationships with tour, activity and ticketing suppliers in the top destinations and venues in the region
- Support the suppliers’ enrolment and onboarding process
- Build and optimize the supply of pre-existing cities & venues as well as launch new destinations within the region
- Be an expert in your destination – generating new leads and strategic acquisition of new and unique products
- Liaise with different stakeholders to implement best practices
- Have a comprehensive understanding of the competitive landscape and tourism trends in the region
ABOUT YOU
- Experience Level: Some years in sales or account management, preferably in the tourism and/or e-commerce industry
- Strong commercial mindset with proven negotiation skills and a successful record of closing deals and building strategic partnerships
- Willingness to work under pressure in a dynamic environment and to quickly address issues
- Strong analytical and numerical skills
- Full understanding of digital components and new industry standards, with particular regard to API-based connectivity, channel managers, reservation technologies)
- Comfortable with targets and working in a key results-driven environment with different priorities
- Excellent communication skills in English and other languages would be an asset.
- Solid knowledge of digital tools (e.g. tasks managements, CRM, contracting platforms).
ABOUT OUR OFFER
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning – access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIJobs #TUIMusement #LI-Hybrid #LI-LT1
Product Designer (UX/UI)
The Product Designer will help TUI Musement create user-centered designs, layouts, and interfaces for our day- by-day activities. You should work with other product designers, product managers, developers and product researchers to explore a wide range of solutions quickly and deliver world class web and app users experiences. You should also have an eye for beautiful, clean, intuitive, and functional interfaces.
ABOUT THE JOB
- Design wireframes, user flows, information architecture and prototypes as well as UI interface and mock-ups
- Partner with product managers from discovery to delivery by defining the best way to bring value to users
- Manage feedbacks and iterations by using data-driven approach to design
- Manage the transition from design to development
- Participate in user research activities such as user interviews, usability tests and A/B tests
- Update and manage our style guides
- Define how the interface will reflect Musement and TUI brands on B2C, B2B and B2B2C platforms
ABOUT YOU
- Excellent hands-on experience as Product or UX/UI Designer in designing digital products
- In-depth understanding of UX Process, UI Frameworks, Design System and Agile methods
- Proficiency in Figma and Hotjar
- Experience using a data-driven design approach
- You are proactive in making hypotheses and proposing solutions to the team
- You are a self-motivated, open minded, curious, and detail-oriented person who loves working in team
- You are not afraid of trying new ideas and are also interested in design trends, technology, and innovation
- You will successfully collaborate and communicate with other designers, developers, product managers and other stakeholders
- You can solve problems efficiently but creatively, you have a great sense of empathy and pay a special attention to user needs
- Fluency in English
- Knowledge of Photoshop, Illustrator, HTML and CSS is a plus
ABOUT OUR OFFER
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning – access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIJobs #TUIMusement #LI-DL1 #LI-Remote
Scrum Master
Join our global TUI Musement Agile Evolution Team as a Scrum Master and drive forward the agile transformation by ensuring that teams work based on agile values and principles and create maximum value.
ABOUT THE JOB
- Depending on the situation and context, act as a servant leader, a coach, a facilitator, a teacher, a mentor, a manager, an impediment remover and a change agent
- Guide and coach the team and organisation on how to use Agile/Scrum practices and values to become self-organised cross-functional and to deliver value to the customers
- Responsible for monitoring the Agile process and provide metrics and KPIs to show progression
- Facilitate discussion, decision-making, conflict resolution, remove impediments and ensure work gets done
- Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
- Ensure Feedback-loop between the team and the stakeholders, through the backlog, through the demos, through participation in the team’s discussion about the work
- Start conversations about business agility within the organization and support with techniques and tools (Product Discovery, design thinking, Lean UX)
ABOUT YOU
- Business University degree
- Knowledge of Agile methodologies – Kanban, Scrum, XP, etc and in JIRA and Confluence
- Good experience in playing the Scrum Master role for a software development team or other agile environment applying Scrum principles, practices, and values
- Familiarity with software development, technical concepts and software delivery process (continuous integration, continuous delivery, quality automation)
- Coaching, training, teaching and mentoring skills together with excellent organisational and problem solving skills
- Good skills and knowledge of facilitation, continuous improvement, empowerment, transparency and servant leadership
- Excellent level of English and Spanish, both written and verbal. Any additional language advantageous
ABOUT OUR OFFER
- Smart working (flexible hours, location and remote) for a better work life balance.
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning – access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIJobs #TUIMusement #LI-SH2 #LI-Remote
Digital Media Team Leader
You will also have an in-depth understanding of digital channels and content management systems and as an expert in the field you will be expected to constantly review and create new workflows and processes for all product verticals to ensure our digital platforms and CMS are streamlined and agile for all users.
You will also look for new, innovative, and streamlined ways of working and ensure synergies and cross market sharing has been established to drive down costs whilst boosting excursion sales.
ABOUT THE JOB
- Define a clear image sourcing plan in agreement with key stakeholders and define and drive methods to fulfil requirements of multiple projects
- Continually analyse performance of media across all channels in order to steer a strategic plan and ensure TUI are the market leaders against competitors
- You will create and utilize strong TUI Musement branding and image tone guidelines in collaboration with key stakeholders
- Finding new and innovative ways to source and showcase content to ensure costs and turnaround times are kept to a minimum
- Collaborate closely with Product and Excellence teams to contribute to the definition of tool improvements and the integration and streamlining of new DAM and CMS systems
- Identify and implement new workflows and processes for relevant verticals and digital platforms
- This role will include managing and training Digital Media Management Executives / Specialists who will report directly to you
- CMS and DAM management and detailed understanding of images and videos for externally sourced assets
- Quality and copyright standards definition and support the right process definition around it for all relevant verticals
- You will be working closely with colleagues from the entire Group, including our Destination offices, Supply Management teams and Product teams agreeing on the TUI MM picture and production plan
- Drive process definitions and reviews for an efficient photography & media management for all applicable offer types and verticals
- Redefine ways of working with key stakeholders for a smooth collaboration and increased efficiency
ABOUT YOU
- Proven experience, in-depth knowledge and passion for digital marketing and content management systems
- An advanced understanding of photo editing and content management systems is essential
- Excellent understanding of digital channels and media management
- Demonstrates brave decision-making with a data-led mindset
- Excellent communication skills, both verbal and written, in English
- Commercial intellect, strong cost orientation and a forward-thinking approach
- Strong analytical, conceptual and implementation skills, business acumen needed to make decisions, and solve problems under tight timeframes
- Adept at building relationships and proficient at strong stakeholder management
- Good SEO knowledge
- Demonstrated experience leading cross-functional programs/projects in a high-growth company environment and proven record in leading multi-national teams
- Shows readiness to work in an agile way/collaboratively to achieve
- Flexible work ethic
ABOUT OUR OFFER
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning – access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIJobs #TUIMusement #LI-CD1
Quality Assurance Manager
We are looking for an enthusiastic, driven, resourceful Quality Assurance Manager to join our growing Quality Assurance department.
ABOUT THE JOB
- Manage a team of QAs Engineers (from 3 to 8).
- Support and lead QAs Engineers into the process of implementing automated tests that verify E2E, UI, API, and data layers as part of a continuous delivery process.
- Lead QAS Engineers to produce testing software that is monitorable and maintainable over time.
- Ensure automated tests internal standards are met, leading the QAs Engineers into the best practices.
- Act as expert with agile management practices.
- Review and provide constructive feedback on test plans.
- Promote the importance of Quality adoption across all product areas within the Domain Organisation that is supporting.
- Build development and delivery processes with the same product and tech roles within the Domain Organisation.
- Lead all team members in developing a high-functioning and positive team environment.
- Identify bottlenecks in the engineering process of testing automation and clearing roadblocks for the success of their teams.
- Identify headcount needs for the team and planning and recruiting to fill these needs.
- Coach effectively QA engineers on their career path.
ABOUT YOU
- In depth experience as Software Quality Assurance Engineer implementing automated tests.
- Experience in leading/managing people.
- Excellent experience with modern languages: JavaScript, Python or others languages.
- Strong experience with REST API testing.
- Experience with the Observability & Monitoring tools (ie New Relic, DataDog) would be highly valuable.
- Experience with docker containers, continuous integration systems (i.e., Gitlab, Github, Jenkins), and AWS would be highly valuable.
- Experience in prototyping would be highly valuable.
- Strong individual contributor, masters agile techniques, highly effective as a communicator.
- Proactive identifying solutions and growth mindset.
- Strong knowledge of software QA methodologies, tools and processes.
- Strong experience working in an Agile/Scrum development framework.
- Excellent teamwork and communication skills, both spoken and written.
- Be able to juggle multiple communication streams daily, and prioritise their own time to best increase their output.
ABOUT OUR OFFER
- Being a valuable team member of TUI, the No.1 global and socially aware travel company.
- Competitive salary and benefits.
- TUI Musement operate in over 115 destinations offering more career opportunities than any other travel company.
- Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes.
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in port worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com
#TUIjobs #TUIMusement #LI-AR1 #LI-Remote
Software Engineer Java | Italy & Spain
As a Software Engineer, you’ll work on cutting-edge technologies to design, scale, and maintain backend architecture. Backend is a core part of the TUI Musement’s business, it is used in internal projects as well as external-facing ones. Our main application is based on Symfony4 but on top of that, we have different API gateways written in PHP, NodeJS, and Go. All our applications use MySQL as the primary data store, but we also rely on Elasticsearch and Redis. TUI Musement’s backend architecture embraces the “backend for frontend” pattern. This approach allows us to easily connect our backend to a bunch of different client applications: SPA, mobile app, or other backend systems.
ABOUT THE JOB
- You will be a key part of a team that owns all phases of the product development life cycle, from conception to delivery to customers.
- You will be required to collaborate with system architects and product managers to deliver high-quality technical solutions.
- You’ll work on cutting edge technologies as well as mature technologies to design, scale, and maintain our backend architecture.
- You’ll develop high-quality backend code with a strong focus on automated testing.
- You’ll participate in code reviews to guarantee high software quality standards and consistency across the codebase.
- You’ll participate actively in our SCRUM ceremonies to plan sprints, estimate tasks, and continuously improve our methodology.
- You will report to the Engineering Manager.
ABOUT YOU
- Strong knowledge of Java and Spring.
- Experience with scalable microservices architectures and patterns.
- Experience with REST API design, implementation, and maintenance (Open API).
- Product engineer mindset: good understanding of the entire product development process (design, development, and deployment).
- Passion for software development and the ability to communicate and collaborate at all levels of the organization.
- Agile methodologies knowledge.
- Deep focus on automated tests (unit, functional, integration).
- Familiarity with CI/CD development process.
- Familiarity working with AWS cloud solutions (RDS, S3, SNS, etc.).
- Bachelor’s or master’s degree in Computer Science/Engineering or equivalent.
- Experience with Elasticsearch, Go, Redis, Serverless tools, and Docker-based environments is considered a plus.
Level of Experience :
For this position we’re hiring two seniority levels:
Software Engineer
- Good knowledge of the testing pyramids and writing testable code which includes edge cases.
- In the context of team’s domain, works productively in that portion and uses a systematic approach to debug issue within a single service.
- Understands the importance of security. Utilizes this knowledge to ask more senior engineers for help on making decisions that may have security implications.
- Sizes tasks appropriately, considering prioritization and dependencies, by delivering small features in small batches that are relevant for the customer.
- Understands the importance of the CI/CD principles and actively contributes to improving its implementation.
- Easily deals with uncertainty effectively, by acting responsibly even without having the total picture.
- Mentors Junior teammates and conveys to other team members valuable feedback in line with company and Product strategies.
- Having a basic understanding of their team’s domain and how it contributes to overall business strategy.
Senior Software Engineer
Everything mentioned in Software Engineer plus:
- Consistently writes production-ready code that is easily testable. Constantly strives to make it readable by refactoring appropriately.
- Is aware of the organization’s monitoring philosophy and uses systematic debugging to diagnose cross service issues.
- Consistently designs code that is aligned with the overall service architecture.
- Approaches all engineering work with a security lens. Actively looks for security vulnerabilities both in the code and when providing peer reviews.
- Ensures their commitments are realistic, understands their priority and urgency, and delivers upon them accordingly.
- Delivers feedback to their team’s business stakeholders when opportunities arise.
- Helps their teammates overcome obstacles, resolve blockers, and complete work tasks.
- Enabling redundancy and backfill ability.
- Actively contributes to improving processes within the team.
- Understands the organization’s engineering strategy. Usually involved in discussions about the implications for their team.
Growth path :
At TUI Musement we have set standards for placing people in specific roles and levels of experience. We are very keen to ensure that everyone recognizes himself in the role with the level of experience he deserves. For this purpose, we have adopted a matrix of skills that we use to accompany people to progress in their career path by setting specific personal goals for each one.
To learn more about our career ladder, [read here].
ABOUT OUR OFFER
- Being a valuable team member of TUI, the No.1 global and socially aware travel company.
- Competitive salary and benefits.
- TUI Musement operates in over 115 destinations, offering more career opportunities than any other travel company.
- Clear and transparent growth path within the TUI Musement Engineering Career ladder.
- Develop yourself by working as part of an international team and through our free global learning and development program including free language lessons and various Management Development Programs.
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in port worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com
#TUIjobs #TUIMusement #LI-AR1 #LI-Remote
Frontend Software Engineer | Spain & Italy
As a Frontend Software Engineer, you’ll work on cutting-edge technologies to design, scale, and maintain Frontend applications using Vuejs and React. TUI Musement Frontend architecture is mainly based on our home-made Shared Components Architecture, which is intended to provide an highly reusable set of components. TUI Musement’s backend architecture embraces the “backend for frontend” pattern. This approach allows us to easily connect our backend to a bunch of different client applications: SPA, mobile app, or other backend systems.
ABOUT THE JOB
- You will be a key part of a team that owns all phases of the product development life cycle, from conception to delivery to customers.
- You will be required to collaborate with system architects and product managers to deliver high-quality technical solutions.
- You’ll work on cutting edge technologies as well as mature technologies to design, scale, and maintain our backend architecture.
- You’ll develop high-quality backend code with a strong focus on automated testing.
- You’ll participate in code reviews to guarantee high software quality standards and consistency across the codebase.
- You’ll participate actively in our SCRUM ceremonies to plan sprints, estimate tasks, and continuously improve our methodology.
- You will report to the Engineering Manager.
ABOUT YOU
- Good knowledge of vanilla JavaScript, TypeScript and modern Frontend frameworks (Vuejs and React).
- Previous experience with Webpack, or other tools needed to build/bundle JavaScript applications.
- Experience with REST API implementation and Open API.
- Product engineer mindset: good understanding of the entire product development process (design, development, and deployment).
- Passion for software development and the ability to communicate and collaborate at all levels of the organization.
- Agile methodologies knowledge.
- Deep focus on automated tests (unit, functional, integration).
- Familiarity with CI/CD development process.
- Familiarity working with AWS cloud solutions (S3, Cloudfront).
- Good understanding of the entire web development process (design, development, and deployment).
- Previous experience with Nodejs and Express, Progressive Web Apps are considered a plus.
- Bachelor’s or master’s degree in Computer Science/Engineering or equivalent.
Level of Experience :
For this position we’re hiring two seniority levels:
Software Engineer
- Good knowledge of the testing pyramids and writing testable code which includes edge cases.
- In the context of team’s domain, works productively in that portion and uses a systematic approach to debug issue within a single service.
- Understands the importance of security. Utilizes this knowledge to ask more senior engineers for help on making decisions that may have security implications.
- Sizes tasks appropriately, considering prioritization and dependencies, by delivering small features in small batches that are relevant for the customer.
- Understands the importance of the CI/CD principles and actively contributes to improving its implementation.
- Easily deals with uncertainty effectively, by acting responsibly even without having the total picture.
- Mentors Junior teammates and conveys to other team members valuable feedback in line with company and Product strategies.
- Having a basic understanding of their team’s domain and how it contributes to overall business strategy.
Senior Software Engineer
Everything mentioned in Software Engineer plus:
- Consistently writes production-ready code that is easily testable. Constantly strives to make it readable by refactoring appropriately.
- Is aware of the organization’s monitoring philosophy and uses systematic debugging to diagnose cross service issues.
- Consistently designs code that is aligned with the overall service architecture.
- Approaches all engineering work with a security lens. Actively looks for security vulnerabilities both in the code and when providing peer reviews.
- Ensures their commitments are realistic, understands their priority and urgency, and delivers upon them accordingly.
- Delivers feedback to their team’s business stakeholders when opportunities arise.
- Helps their teammates overcome obstacles, resolve blockers, and complete work tasks.
- Enabling redundancy and backfill ability.
- Actively contributes to improving processes within the team.
- Understands the organization’s engineering strategy. Usually involved in discussions about the implications for their team.
Growth path :
At TUI Musement we have set standards for placing people in specific roles and levels of experience. We are very keen to ensure that everyone recognizes himself in the role with the level of experience he deserves. For this purpose, we have adopted a matrix of skills that we use to accompany people to progress in their career path by setting specific personal goals for each one.
ABOUT OUR OFFER
- Being a valuable team member of TUI, the No.1 global and socially aware travel company.
- Competitive salary and benefits.
- TUI Musement operates in over 115 destinations, offering more career opportunities than any other travel company.
- Clear and transparent growth path within the TUI Musement Engineering Career ladder.
- Develop yourself by working as part of an international team and through our free global learning and development program including free language lessons and various Management Development Programs.
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in port worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com
#TUIjobs #TUIMusement #LI-AR1 #LI-Remote
Analytics Engineer
[ONLY APPLICATIONS & CV IN ENGLISH WILL BE CONSIDERED FOR THIS ROLE]
Joining the TUI Musement Data Science & Analytics Team as an Analytics Engineer, you will be providing support to the business experts in TUI Musement in the definition of the requirements for the Data ecosystem and ensure the design, construction and testing of the solutions, modelling the data that is provided to the Data ecosystem by Data Engineers.
TUI Musement, or TUI MM for short, is the world’s leading provider of destination experiences. With 9,000 diverse employees in 49 countries and head office locations including Palma de Mallorca, Luton and Hannover. We offer 14 million guests a portfolio of excursions, activities, tours, transfers and guest services. TUI DX is part of TUI Group, the world’s leading tourism group.
ABOUT THE JOB :
- Delivering high-quality Data solutions for TUI MM in accordance with the agreed SLA´s and within the budget
- Create and maintain optimal data pipeline architecture
- Assemble large, complex data sets that meet functional / non-functional business requirements.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
- Follow and maintain operational and control procedures as a part of an agile team
- Help in the design and modelling of the Data in an Enterprise Data Platform and provide effective solutions in a cloud environment
ABOUT YOU :
- Experience building processes supporting data transformation, data structures, metadata, dependency and workload management.
- Experience with BI tools like PowerBI, Tableau.
- Experience with relational SQL and NoSQL databases, including Snowflake and DynamoDB.
- Experience with DBT is highly valuable.
- Experience with data pipeline and workflow management tools: Airflow, Azkaban, Luigi is valuable.
- Experience with object-oriented/object function scripting languages (Python, Java, C++, Scala) is valuable.
- Analytical, conceptual and implementation skills
- Passion for learning without fear of failure in a passionate and agile team
- Excellent communicator, both verbal and written, in English. Comfortable communicating high level concepts to senior stakeholders whilst also being able to delve into the detail of complex changes when required
ABOUT OUR OFFER
- Smart working (flexible hours, location and remote) for a better work life balance. Flexible hours and flexible location up to 100% remote
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning – access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIJobs #TUIMusement #LI-SH2 #LI-Remote
Senior Data Scientist
Join the TUI Musement Digital Product & Technology Department, and in particular the Data Science & Analytics team, as a Senior Data Scientist you will join a team that will have as its main objective to use the TUI data sets and combine it with external data streams to create additional and innovative value for business development, process optimization and more personalized digital service delivery.
ABOUT THE JOB :
- Drive the evolution of the Data Science team, sitting in the Data Science and Analytics department in the Digital Acceleration function
- Use data (internal to TUI but also external) to create additional and innovative value (exploit the current un-exploited data sets across TUI and engage in agile data discovery processes, add external data sets that can help drive correlations to our current processes or data sets to derive new data products
- Allow TUI Musement to design and implement new data-led products and services and maintain a robust innovation pipeline
- Work together with the other areas in the Data Science and Analytics department to work together and find multi stakeholder data driven solutions that create additional value for TUI
- Drive a cultural change to help TUI Musement in its data-led and digital transformation, contribute to the creation of an innovation ecosystem at TUI Musement both in the data and digital space and effectively communicate the added value of new data products to internal and external stakeholders
- Partner with Business stakeholder to design and implement data oriented solutions to tackle their challenges in the business and equip them with predictive insights
- Work directly with Data analysts and Data engineers to understand the business need and deploy scalable solution
ABOUT YOU :
- Master’s degree in Statistics, Physics, Mathematics, Computer Science, Engineering, or any other related quantitative field or working experience of the same is also acceptable for the position
- Have more than 3 years of experience in Data Science or Analytics area. Tourism sector expertise is not mandatory but will be highly valued
- Highly analytical capability, problem solving mentality, and innovative mindset, focused on delivering business solutions driven by data and a fast and efficient and excellent executor
- Excellent communicator and very good level of English is required
- Proficiency with Python and SQL
- Proficiency in Machine learning Models
- Experience working with Git
- Experience in deployment of ML models in Production
- Experience working with Docker
- Knowledge of NLP techniques or Timeseries modeling
- Experience with any Python API framework (FastAPI, Flask, Django, …)
- Nice to have:
- Understanding of deep learning models
- Experience with Snowflake and Airflow is highly valuable
- Knowledge of AWS cloud or any other cloud technology
- Knowledge of MLOps
- Familiarity with Big data technologies such as Spark
- Understanding of Agile methodologies
ABOUT OUR OFFER
- Smart Working (Flexible hours & Flexible location – Up to 100% remote) for a better work life balance
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning – access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
#TUIJobs #TUIMusement #LI-SH2 #LI-Remote
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